Returns & refunds

We want every card to feel right in the pot. If a Plant Passport order does not, here is how a return works. The 30-day window You have 30 days from the day your order arrives to start a return. The cards must be in their original condition — no soil, no water damage, holders intact. Custom-printed cards (Phase 2 product) are not returnable. How to return 1. Email returns@plantpassport.nl with your order number and a photo of the cards. 2. We'll reply within two business days with a return address. 3. Once your return arrives and is checked, we issue a full refund to your original payment method within 5 business days. Damaged or wrong items If your order arrives damaged or contains the wrong cards, email us a photo. We'll send a replacement at no cost — no return shipping required. EU consumer rights Customers in the EU also have the standard 14-day right of withdrawal on distance purchases. Our 30-day window is voluntary and additional to that right. Questions about a refund? Email support@plantpassport.nl.