Terms of Service

Last updated 2026-06-06 These terms describe what Plant Passport offers, what we expect from you when you use the website, the mobile app, or our physical care cards, and what you can ask of us in return. Using Plant Passport means agreeing to them. Who we are Plant Passport is operated from the Netherlands. Reach us at hello@plantpassport.nl for general enquiries, support@plantpassport.nl for account or order help, and wholesale@plantpassport.nl for shops and partners. Accounts You can browse the catalog, buy cards, and run a free plant identification or diagnosis without an account. Saving plants, keeping care logs across devices, and managing physical card orders requires signing in. You are responsible for keeping your sign-in email secure. We delete an account on request — email support@plantpassport.nl and we'll confirm the deletion in writing. AI identification and diagnosis Plant Passport uses AI to guess what plant is in a photo and to suggest what might be wrong with it. The results are best-effort, not certified. They aren't a substitute for a botanist, a veterinarian, or your own judgement. For pet-toxicity questions always confirm with your vet. For commercial growers, treat diagnosis output as a starting point, not a treatment plan. Physical cards and orders Payments run through Stripe Checkout. We ship from the Netherlands in small batches. Returns are described on /returns — 30 days for undamaged cards in original condition. EU customers retain their standard 14-day right of withdrawal independently. Pricing, shipping options, and packaging may change; the price you see at checkout is the price you pay. Acceptable use • Don't upload anyone else's photos as part of identification or diagnosis. • Don't use the app to identify or grow plants that are illegal where you live. • Don't scrape, reverse-engineer, or resell the Plant Passport catalog without our written permission. • Don't attempt to bypass rate limits, account quotas, or the anonymous-usage protections in the AI flows. Liability Plant Passport gives advice, not guarantees. We aren't liable for plant damage, lost orders that have been refunded, or decisions taken solely on the basis of AI output. Nothing in these terms limits any rights you have under Dutch or EU consumer law that can't be waived by contract. Privacy and data What we collect and why is on /privacy. You can ask for an export of your data or for an account deletion at any time. Changes We update these terms when the product changes meaningfully. The last-updated date at the top of this page reflects the most recent revision. Material changes are emailed to active account holders. Disputes follow Dutch law and are heard by the competent court in the Netherlands, without prejudice to mandatory EU consumer protections.